Refund Policy

By using Kutumba, an EncravedSprings Pvt. Ltd. venture, you agree to the following refund terms:

Eligibility for Refunds:

Refund requests must be submitted within 7 days of purchase.
Refunds are only applicable if the service or product has not been fully delivered or accessed.
A valid proof of purchase is required.

Non-Refundable Situations:

Services that have been fully rendered or products that have been fully used.
Customized or one-time-use solutions once execution has begun.

How to Request a Refund:
Please contact our support team at hello@kutumba.in with your order details and reason for the request. We aim to review and respond within 2 business days.

Processing Time:
If approved, your refund will be processed within 5–7 business days to your original payment method.